Low response rates are common for consumer product recalls, averaging less than 10 percent, according to the CPSC. On March 13, Senator Richard Blumenthal, D-Conn., and Representative Jan Schakowsky, D-Ill., ordered Fisher-Price to answer questions on its handling of the Rock ’n Play recall, citing CR’s reporting. The plaintiffs allege that they never received a recall notification, according to the complaint. The reports, typically not available to the public, were filed in an ongoing lawsuit by dozens of consumers who purchased the Rock ’n Play against Fisher-Price and its parent company, Mattel, and reviewed this week by CR. Yet by the end of 2020, 18 months after the company’s announcement, fewer than 1 in 10-about 8 percent-of the dangerous sleepers had been accounted for, according to records obtained by Consumer Reports.įisher-Price disclosed the number of returned products in monthly reports to the Consumer Product Safety Commission, the federal agency that oversees thousands of household products, to document the progress of the recall. When Fisher-Price issued a recall in April 2019 for all of its almost 5 million Rock ’n Play Sleepers on the marketplace, the company said it was doing so to let parents know that safety “will always be a cornerstone of our mission.” Almost three dozen infant deaths had been linked to the product by then, a number that has since more than tripled.
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